Complaints Handling Procedure

LALIVE is committed to providing a high-quality service to all clients. As a client, if at any point in time you become unhappy with the services provided to you or our fees and costs, please inform us immediately so that we can do our best to resolve the issue. In the first instance, you should contact the Partner(s) responsible for your matter. If you remain dissatisfied, you may contact LALIVE’s CEO, Thomas Brown ( or Domitille Baizeau ( Further information on the Client Complaints Policy of LALIVE (London) LLP can be found here.